Your Photos
How many photos do I need to upload to create my photo collage?
We recommend:
45 – 55 for any personalised A3 photo Collage
65 – 75 for any personalised A2 Photo Collage
75 – 85 for any personalised A1 Photo Collage

After purchasing my collage how long do I have to send my photos in?
You have up to 6 months to send in your photos to us, so no need to rush we want you to take your time to pick your favourite photos.
 
If you require longer to send us your pics you can request a gift card, this allows you up to 18 months to submit your photos.

How do I send you my photos?
Please use our upload page:  
http://www.treasureonthewall.com/pages/upload
On the rare occasion this fails to work please use:
www.wetransfer.com
send them to support@treasureonthewall.com quoting your order number.

What if my pictures are printed photographs rather then digital images? 
Then you're in luck, we provide a scanning service for only £25.
 
Send us your photos via recorded delivery to:
Treasure on the Wall Ltd, Mortlake Business Center 20 Mortlake High Street, Surrey SW148JN

We will scan them and return them back to you. 
 
What if I sent in too many photos?
That’s ok our designers will pick the best ones and make sure that no one is missed out.

The Collage Design
Do I get to see my collage before its printed?
Yes of course. A proof of your design will be sent to your email address  make sure you are happy with everything.
Please ensure you check your junk mail, on the rare occasion our email may end up there.

Can I add my own personal message to any of the collages?
Yes, all of the text on our collages can be supplied by you. 
You can provide your personal message when you are ready to upload your photos.


How long does it take to receive the proof of my collage design?
Once you have uploaded your photos, your artwork will be sent to you within 14 - 21days In extreme busy periods please allow up to 28 days

How do you pick the main image?
We will know who the main person/persons are by your personal message and the collage purchased and we will try our best to pic the best one.
 
But don’t panic if you are not happy with the main photo we can always change it for you. 

Can I make changes to my collage?
Yes. Once you collage is sent to you for approval you are welcome to make any changes or amendments to make your collage perfect.
 
After any change has been made we will send you the proof of your design again.
 
However changes must be made within reason, we will not be expected to make more than three sets of changes, please be as clear and concise about exactly what you want changed, and where ever possible a diagram with be a great help.

How do you put the photos together on the collage?
Our senior designer will place your photos in a way, which will balance out all the colours and make sure everyone special and your best photos get a prime spot. Special care is taken to ensure similar pictures or scenes, are not grouped together to make sure all your photos are perfectly placed.

What if some of my photos are poor quality?
All of your photos will be professional and individually enhanced, restored, cropped and colour corrected by one of our designers, so they will all look their best, even your really old faded pictures.
 
However our designers are not miracle workers, some photos can't be saved, and these will not be used but we will always send you a proof to approve before we print your artwork. 


Print quality & delivery times
What if I need my artwork in a hurry?
No problem. Contact us via email straight away and we will try our best to ensure your gift reaches you in time.

How long will it take for my gift to be sent to me after I approve my artwork?
Once approved you can expect to receive your artwork print within 5-7 days.
allow 7-10 days if your have chosen to for your collage to be framed.

Do you deliver anywhere in the world 
Yes.All tracked and insured shipping rates inc (International) will be calculated during checkout.

How is my artwork printed?
Your Collage is printed using the Giclée method, which uses the highest quality inks that last over 100 years and provides the most vivid colours and strong contrasts.
 
Your artwork is printed on, fine art archival paper, made from 100% cotton.  
    
If you do not find the answer to your question here please get in contact.